living-lab-white

How do I connect my smart meter without an in-home display? (IHD)

If you don’t have an IHD or can’t find your smart meter’s device ID, you might be able to connect your smart meter with a valid supply number and the Hildebrand Bright app.

Why we ask you to do this

Connecting your smart meter helps us understand how households use energy day to day. This information helps us: 

  • Test and improve new energy services in real homes.
  • Learn how to make energy fairer, cleaner, and more affordable.
  • Provide participants with better insights into their usage.

Step-by-step

Connecting your smart meter without an IHD

connect-Bright-flow

Step 1: Set up the Bright app

Download the Bright app to your phone using the QR codes. Open your phone camera, hover over the relevant code, and click the link that appears on your screen.

When opening the app, you’ll be asked to:

  1. Create an account
  2. Verify your email address
  3. Agree to Hildebrand’s terms and conditions 
Important: Use the same email address you used to sign up for the Living Lab. This ensures Hildebrand can connect your smart meter to us. 

Download from
Apple App Store

apple qr
Download on the App Store

Download from
Google Play Store

google qr
Get it on Google Play
bright flow

Step 2: Upload your electricity bill

The Bright app will then ask you to upload a recent electricity bill (no more than 3 months old). This allows Hildebrand to confirm your name and address match your meter point number. 

Note: After submitting your bill, the app may suggest you buy an IHD for £69.99. You can ignore this. An IHD is not required to share your smart meter data with the Living Lab (though you may choose to buy one for your own use).

bright flow 3

Step 3: Look out for an email 

It may take Hildebrand a few days to check your bill and verify your details. 

If successful, you’ll receive an email from Glowmarkt (the name Hildebrand operates under), asking you to confirm your agreement to connect your smart meter to the Living Lab. Once you agree, your meter will be connected.

If Hildebrand cannot verify your details, they’ll contact you directly. 

Need some more help?

If you are experiencing problems, email us or give us a call on 0808 168 1044 

More how-to guides

Help & support