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Help & support

This is where you’ll find helpful guidance, tips for getting involved with the Living Lab, and answers to common questions. We’re here to make sure you’re supported at every step.

a smartphone showing the interface of myenergy app on the screen

Why do we collect data from heating, EV, and other devices?

Connecting more devices to the Lab helps build richer energy insights, improve trials, and shape low-carbon energy services that work in real homes.
a man standing in front of a drawer, holding an energy device that sits on its surface

Why do we ask for your smart meter data, and what do we do with it?

We explain why the Living Lab asks for smart meter data, how it’s used to improve energy services, and how your privacy is protected.
a man in front of his boilers

Why is it important to keep your profile up to date?

Keeping your Living Lab profile up to date helps match you to relevant trials, improve energy insights, and reflect how real households use energy.
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What's it like taking part in a trial?

Hear from Living Lab members about what it’s really like to take part in energy trials, from surveys to smart tech, and the benefits they experienced

Common questions

We’ve tried to answer some of your questions below. If you can’t find an answer, you can contact us.

Join the Living Lab today!

It only takes a few minutes. Help us make energy cleaner, simpler, and more affordable for everyone! 

Sign up to the Living Lab today!

Need some help? Contact the Living Lab team